Terms of service

Terms of Service

Overview

Welcome to QLife! The terms "we", "us" and "our" refer to QLife, a trading name of Natural Health Consultants Ltd. QLife operates this store and website, including all related information, content, features, tools, products and services (the "Services"). QLife is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Consumer rights

Nothing in these Terms limits or excludes any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other consumer protection law that applies to you and cannot lawfully be excluded.

Section 1: Access and account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, and that you have given consent for any of your minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including purchasing our products, you may be asked to provide information such as your email address and billing, payment and shipping details. You confirm that all information you provide is correct, current and complete. You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell or assign your account to anyone else.

Section 2: Our products

We have made every effort to show our products accurately. However, colours and appearance may differ from how they appear on your screen. Product descriptions may change at any time without notice, and we may discontinue any product or limit the quantities offered to any person or region.

Our products are natural health products. Always read the label and use as directed. Information on our website is general in nature and is not a substitute for advice from your healthcare professional.

Section 3: Orders

When you place an order, you are making an offer to purchase. We may accept or decline your order for any reason. Your order is not accepted until we confirm it and receive your payment. Please review your order carefully before submitting it, as we may be unable to cancel an order once it has been accepted. If we decline, change or cancel an order, we will try to let you know using the contact details you provided.

Returns and exchanges are covered by our Refund Policy.

You confirm that your purchases are for your own personal or household use and not for resale. Retailers interested in stocking QLife can apply through our stockist page.

Section 4: Prices and billing

Prices, discounts and promotions may change without notice. You will be charged the price in effect when you place your order, as shown in your order confirmation.

Prices for New Zealand orders are in New Zealand dollars and include GST. Shipping charges are shown at checkout. International orders may be subject to import duties, taxes or customs charges in the destination country, which are the customer's responsibility unless stated otherwise at checkout.

Prices in our online store may differ from prices at our stockists. Promotions may have their own terms, which apply if they conflict with these Terms.

You agree to provide accurate payment and account information, and confirm that you are authorised to use the payment method you provide and will pay all charges, including shipping and applicable taxes.

Section 5: Shipping and delivery

Delivery times are estimates only and are not guaranteed. To the extent permitted by law, we are not responsible for delays caused by couriers, customs processing or events outside our control. Responsibility for your order passes to you when it is delivered to the address you provided.

Section 6: Intellectual property

Our Services, including our trademarks, brands, text, images, graphics, product reviews and videos, are owned by QLife or its licensors and are protected by New Zealand and international intellectual property laws. You may use the Services for personal, non-commercial purposes only, and must not copy, distribute, modify or republish any material without our written consent.

QLife's names, logos, product names, designs and slogans must not be used without our written permission. Shopify's name and logo are trademarks of Shopify. All other names and marks belong to their respective owners.

Section 7: Optional tools

We may give you access to third-party tools that we neither monitor nor control. These are provided "as is", without warranties or endorsement, and you use them at your own risk. New features we add to the Services are also covered by these Terms.

Section 8: Third-party links

Our Services may link to websites run by third parties. We are not responsible for their content or accuracy, or for any purchase you make from them. Please review their policies before using them.

Section 9: Relationship with Shopify

QLife is powered by Shopify, but all sales are made directly with QLife. Shopify is not responsible for any aspect of sales between you and QLife, including any injury, damage or loss resulting from purchased products. You release Shopify and its affiliates from all claims relating to your purchases from QLife.

Section 10: Privacy

All personal information we collect is handled under our Privacy Policy, and some may also be subject to Shopify's Privacy Policy. Because our store is hosted by Shopify, information you provide may be processed by Shopify and other service providers, including outside New Zealand.

Section 11: Feedback and reviews

If you send us ideas, suggestions, reviews or other content ("Feedback"), you give us a perpetual, worldwide, royalty-free licence to use, reproduce, modify and publish it in any medium, including for marketing. You confirm your Feedback is your own, is truthful, discloses any incentive you received, and does not break any law or anyone's rights. We are not obliged to keep Feedback confidential, pay for it or respond to it, and we may edit or remove Feedback we consider inappropriate.

Section 12: Errors and inaccuracies

Our website may occasionally contain errors in product descriptions, pricing, promotions, shipping charges or availability. We may correct errors and update information, or cancel orders affected by an error, without prior notice, including after you have placed your order. If we cancel an order you have paid for, we will refund you in full.

Section 13: Prohibited uses

You may use the Services for lawful purposes only. You must not use them to break any law, infringe anyone's rights, harass or harm others, send false or misleading information or spam, impersonate anyone, upload malicious code, scrape data, collect others' personal information or interfere with the Services' security. We may suspend or close your account if you breach these Terms.

Section 14: Automated agents

Any software or service acting automatically on someone's behalf (an "Agent") must clearly identify itself as an Agent, must not hide that it is automated or bypass security measures such as CAPTCHAs, and must not access the Services if we ask it not to. We may limit how Agents access the Services.

Section 15: Termination

We may end this agreement or your access to the Services at any time without notice. You remain liable for any amounts owing up to that date. Sections that by their nature should continue after termination will continue to apply.

Section 16: Disclaimer of warranties

Information on our Services is for general information only. Subject to your rights under the Consumer Guarantees Act 1993 and other applicable law, the Services are provided "as is" and "as available", and we do not guarantee they will be uninterrupted, secure or error-free.

Section 17: Limitation of liability

To the fullest extent permitted by law, QLife, its directors, employees, agents and service providers, and Shopify, will not be liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue or data, arising from your use of the Services or any products purchased through them. Nothing in this section limits any liability that cannot be excluded under the Consumer Guarantees Act 1993 or other applicable law.

Section 18: Indemnity

You agree to cover QLife, Shopify and our affiliates and staff for any losses, liabilities or claims, including reasonable legal costs, made by a third party because of your breach of these Terms, your breach of any law or third-party right, or your use of the Services.

Section 19: Severability

If any part of these Terms is found to be unlawful or unenforceable, it will be enforced as far as the law allows, and the rest of these Terms will still apply.

Section 20: Entire agreement

If we don't enforce any part of these Terms, that doesn't mean we waive it. These Terms and the policies on this website are the entire agreement between you and us about the Services.

Section 21: Assignment

You may not transfer these Terms or your rights under them without our written consent. We may transfer these Terms without notice to you.

Section 22: Governing law

These Terms are governed by the laws of New Zealand, and you and QLife agree to the non-exclusive jurisdiction of the New Zealand courts.

Section 23: Changes to these Terms

You can view the current version of these Terms on this page at any time. We may update them by posting changes on our website, and will notify you of significant changes where the law requires. Continuing to use the Services after changes are posted means you accept them.

Section 24: Contact us

Please send any questions about these Terms to enquiries@qlife.co.nz.

Natural Health Consultants Ltd (trading as QLife) PO Box 60156, Glen Eden, Auckland, New Zealand Phone: 09 817 1530 NZBN: 9429036999514